What steps to follow if an Orbi satellite fails to update its firmware

Did your Netgear Orbi satellite fail to go through the auto-update process of its firmware? If the answer to this question “Yes”, then below is the list of some easy to execute troubleshooting steps that can be followed to update the Netgear Orbi satellite firmware.

If you want to quickly address the concern, please ensure that you refer to this entire procedure given in this article in the given format only. Scroll down.

Many times users report that their Netgear Orbi satellite didn’t go through the firmware auto-update process. As a matter of fact, it usually happens if there is an intermittent or slow internet connection. Another reason behind might be the distance between your main WiFi router and the Orbi satellite.

Here’s some easy troubleshooting procedure along with the demystify steps to update the firmware of Orbi satellite manually.

Follow the list of troubleshooting steps given below that need to be followed when an Orbi satellite fails to update its firmware automatically.
  1. Reset Orbi satellite by simply power cycling it.
  2. Unplug all the cables that are connected with your Orbi satellite.
  3. Turn it off. Wait for 2-3 minutes and then turn on your Orbi satellite. Reconnect the power cables again.
  4. Now, check whether it goes through an auto-update process or not.
  5. Also, note this down that if the Orbi satellite is not placed within the range of your Netgear Orbi, then it can also be one of the reasons for auto-update failure. So, consider placing your Orbi satellite near to your Orbi router.
If you suspect any kind of Orbi factory reset issues with your Orbi satellite, then feel free report the concern to our technical support team at toll-free number 1-855-881-8818.

Also, if you are experiencing slow or intermittent internet connection, then reset the modem and the router as well back to their factory default values. Even after the reset process, if you still experience slow and sluggish internet connection, then also report your issue to our technical team.

Other than troubleshooting the auto-update process, users can also refer to the following procedure for updating the firmware of their Orbi satellite manually.

To update the firmware manually, you first need to download a copy of firmware update file and after that, update the firmware of the Netgear Orbi satellite.

Prior to updating the Orbi's firmware, kindly refer to the steps given below in order to check the latest version details of your Netgear Orbi satellite. Keep scrolling down.
  1. Open the web browser on a computer or laptop that is connected to your Netgear Orbi's WiFi network.
  2. Enter orbilogin.com orbilogin.net into the URL bar and tick the “Go” button.
  3. Now, you will be redirected to Orbi login page. Here, you have to use Netgear Orbi admin login credentials (default). They are case sensitive.
  4. Once you are into the Netgear Orbi login page, click on the “Advanced” and then on “Administration” option.
  5. Now, under “Administration” option - click on the “Firmware Update” button and you will automatically get redirected to the firmware update page.
If the Netgear Orbi's firmware is found to be outdated, then you have to go through the below-mentioned steps to update the firmware of Orbi satellite manually.
  1. Browse the Netgear Download Center.
  2. Download the latest and up-to-date firmware update file for your Netgear Orbi satellite.
  3. Save the firmware file to your desktop.
  4. Click on the “Manual Update” button.
  5. You will be redirected to the firmware update page.
  6. Click inside the “checkbox” that is labeled with the model number of your device.
  7. Click on the “Update” button.
  8. The Netgear Orbi satellite’s firmware update page loads up.
  9. Enter the password for your router (when prompt).
  10. Click on the “Browse” button.
  11. Select the firmware update file saved by you earlier.
  12. After selecting the firmware update file, click on the “Upload” button. It will start updating the firmware process and will complete within 10 to 15 minutes.
  13. Once the firmware update process completes successfully, click on “Status”.
That’s all, you can do to troubleshoot the concerns related to auto-update and manual update the firmware of your Netgear Orbi satellite. The entire information shared in this particular post is assembled in a demystify manner that can easily be understood by anyone. Still, if you find any difficulty while going through the post, then feel free to ask our technicians for Netgear support.